Our policy is valid for a period of 7 calendar days from the date an order has been received. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 7 days has lapsed since you received your order, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 815-0073 Fukuoka-ken, Fukuoka-shi, Minami-ku, Oike 1-3-31, Takamiyadai Heights, 502, JAPAN. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to firstname.lastname@example.org
This document was last updated on February 1, 2021
Due to Covid19
Please note that shipping to some countries is currently suspended due to the global effects of the novel Corona virus (Covid19).
In order to check if any form of delivery (standard/express) is currently available for your country, please check our shipping page here or click on ‘shipping’ in the footer.