Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue with your product or the order, please submit a problem report by sending an email to support@hakataten.com, and include all relevant details and images (if applicable).
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.
The following criteria must be met to qualify for a refund:
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.
Hakataten products are made to order, therefore, returns for the purpose of exchanging an item is not possible. We encourage you to contact us in order to find a solution.
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In order to return an order, you must contact us first and obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
therefore Hakataten reserves the right to refuse returns at its sole discretion.
If you would like to contact us concerning any matter relating to this Return & Refund Policy, you may do so via the contact form or send an email to support@hakataten.com
This document was last updated on August 12, 2024
Make Someone happy
Company
The price and availability of items at hakataten.com are subject to change.
Due to Covid19
Please note that shipping to some countries is currently suspended due to the global effects of the novel Corona virus (Covid19).
In order to check if any form of delivery (standard/express) is currently available for your country, please check our shipping page here or click on ‘shipping’ in the footer.